Terms of service
Terms & Conditions
Black Country Boxes — operated by JB1 Supplies Limited
Last updated: 3 November 2026
1. Business Information
This website, www.blackcountryboxes.co.uk, is operated by JB1 Supplies Limited, trading as Black Country Boxes.
JB1 Supplies Limited is a private limited company registered in England and Wales under company registration number 14623071.
Registered Office: Staffordshire Knot, Pinfold Street, Wednesbury, England, WS10 8TE.
Trading Address: Unit 2 Ridgacre Enterprise Park, West Bromwich, B71 1BW, United Kingdom.
Email: info@blackcountryboxes.co.uk
Telephone: 0121 517 1500
Throughout these Terms & Conditions, references to "Black Country Boxes", "we", "us" and "our" mean JB1 Supplies Limited trading as Black Country Boxes.
References to "you" and "your" mean customers and visitors using our website.
2. Acceptance of Terms
By accessing our website, placing an order or purchasing our products, you agree to these Terms & Conditions and any applicable policies referenced within them.
Please read these terms carefully before purchasing.
Nothing in these terms excludes or restricts your statutory rights under applicable UK consumer protection legislation.
Our online store is hosted by Shopify, which provides the ecommerce platform used to sell our products.
3. Our Products
Black Country Boxes supplies cardboard boxes, protective packaging, specialist shipping boxes, moving boxes, custom-sized boxes and associated packaging products.
We make reasonable efforts to ensure product descriptions, dimensions, specifications, images and prices are accurate.
Product images are illustrative. Minor variations in appearance, colour, manufacturing tolerances or packaging presentation may occur, provided products remain consistent with their descriptions and applicable legal requirements.
Customers are responsible for checking product dimensions and suitability for their intended application before ordering.
Where specific protection or load-bearing performance is required, customers should contact us before purchasing.
Nothing in this section limits your statutory rights where goods are faulty, incorrectly described or otherwise fail to meet applicable legal standards.
4. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the selected goods.
An automated order acknowledgement confirms receipt of your order but does not necessarily mean that your offer has been accepted.
A contract is formed when we accept your order, normally by issuing a dispatch confirmation or otherwise expressly confirming acceptance.
We reserve the right to decline or cancel orders before acceptance where there is a legitimate reason, including:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraudulent activity.
- Delivery restrictions.
- Orders that cannot reasonably be fulfilled.
If payment has already been collected for an order we cannot fulfil, we will refund the relevant amount.
Any cancellation after contract formation will be handled in accordance with applicable law and these terms.
5. Prices and Payment
All prices are displayed in pounds sterling (GBP).
VAT treatment, where applicable, will be displayed in accordance with relevant tax and pricing requirements.
Delivery charges and any additional applicable charges will be shown before checkout is completed.
We reserve the right to amend product prices at any time. Price changes will not retrospectively affect orders that have already been accepted.
Payment must be completed using one of the payment methods available at checkout.
Payments are processed through Shopify and supported third-party payment providers.
We do not intentionally store full payment-card details on our website.
6. Delivery and Shipping
We aim to dispatch orders promptly and provide accurate delivery information.
Available delivery services, charges and estimated delivery times are displayed during checkout or in our Shipping Policy.
Delivery times are estimates unless a specific delivery date has been expressly agreed.
We are not responsible for delays caused by circumstances outside our reasonable control, but we will comply with our legal obligations concerning delivery and remedies for delayed or undelivered goods.
For consumer orders, responsibility for goods generally passes to the customer when the goods come into their physical possession, or that of a person identified by the customer to receive them, subject to applicable law.
Customers should provide complete and accurate delivery information.
Where an incorrect address supplied by the customer results in additional delivery costs, we may seek to recover reasonable additional costs where legally permitted.
Full details are available in our Shipping Policy.
7. Returns, Refunds and Cancellations
Black Country Boxes offers a 30-day change-of-mind returns policy for eligible standard, unused, non-bespoke products.
This additional returns offer does not replace or restrict statutory cancellation rights.
For qualifying consumer distance purchases, customers generally have 14 days after delivery to notify us of cancellation and a further 14 days to return the goods.
Our extended 30-day returns offer is subject to the eligibility conditions stated in our Returns Policy.
Unless goods are faulty, incorrect or otherwise give rise to a statutory remedy, customers are generally responsible for return postage, as explained in our Returns Policy.
We do not charge a restocking fee.
Refunds, including any applicable standard outbound delivery charges, will be handled in accordance with our Returns Policy and statutory requirements.
Bespoke and personalised products
The statutory change-of-mind cancellation right generally does not apply to goods made to a customer's specifications or clearly personalised.
Our voluntary 30-day change-of-mind returns offer also excludes such products.
This does not affect rights relating to faulty, incorrectly described or non-conforming goods.
Faulty or damaged goods
Customers are entitled to applicable statutory remedies where products are faulty, not as described or otherwise fail to meet the standards required by law.
Please contact us with your order number and details of the problem.
Our complete Returns Policy is available on our website.
8. Business and Trade Orders
We supply both individual consumers and business customers.
Where goods are purchased wholly or mainly for business purposes, different statutory provisions may apply.
Business customers should ensure that product specifications, quantities and suitability meet their requirements before ordering.
Any additional terms for bespoke manufacturing, wholesale supply or trade accounts must be expressly agreed.
Nothing in these terms excludes liability that cannot lawfully be excluded.
9. Bespoke and Custom-Made Packaging
Where customers request bespoke packaging, made-to-measure boxes or custom specifications, they are responsible for providing accurate measurements and requirements.
We may provide quotations, drawings or specifications for approval before production.
Production will proceed according to the specifications agreed between the parties.
Changes requested after production has commenced may result in additional costs, subject to prior agreement and applicable law.
Any agreed manufacturing tolerances will be communicated where relevant.
Bespoke goods remain subject to applicable quality, description and consumer protection requirements.
10. Accuracy of Customer Information
Customers agree to provide accurate billing, contact and delivery information.
You should notify us promptly if any details relating to an order are incorrect.
We may contact you using the information supplied where clarification is necessary to fulfil an order.
11. Website Availability
We aim to keep our website accurate, secure and available.
However, temporary interruptions may occur due to maintenance, technical faults or circumstances outside our reasonable control.
We may modify website features, product ranges or content without prior notice.
Such changes will not remove contractual rights already acquired by customers.
12. Intellectual Property
Unless otherwise stated, website content, branding, product descriptions, photographs, graphics and other original materials are owned by JB1 Supplies Limited or used under appropriate permission.
You may use our website for lawful personal or business purchasing purposes.
You must not reproduce, distribute or commercially exploit protected website content without permission, except where permitted by law.
13. Prohibited Website Use
You must not use our website to:
- Conduct fraudulent or unlawful activities.
- Introduce malware or malicious code.
- Attempt unauthorised access to systems or customer information.
- Infringe intellectual property rights.
- Interfere with website security or functionality.
- Submit deliberately false or misleading information.
- Engage in abusive, threatening or unlawful conduct.
We may restrict access where reasonably necessary to protect our business, customers or website, subject to applicable law.
14. Third-Party Services and Links
Our website may contain links to third-party services, including payment providers, delivery companies and external websites.
These services may be governed by their own terms and privacy notices.
We are not responsible for independently operated third-party websites.
However, this provision does not remove our legal responsibilities as the seller of goods purchased directly from Black Country Boxes.
15. Customer Reviews and Submissions
Customers may provide reviews, feedback or other content.
By submitting content for publication, you confirm that you have the necessary rights to provide it.
You grant us a non-exclusive, royalty-free permission to display and use that content in connection with our business, subject to applicable law and privacy rights.
We reserve the right to moderate or remove unlawful, misleading, abusive or inappropriate content.
We will handle personal information associated with submissions in accordance with our Privacy Policy.
16. Privacy and Personal Information
JB1 Supplies Limited, trading as Black Country Boxes, is responsible for the personal information it processes as controller in connection with operating this website, except where another party acts as an independent controller.
We process customer information for purposes including order fulfilment, customer service, fraud prevention, legal compliance and marketing where permitted.
Further details, including your data protection rights, are provided in our Privacy Policy.
17. Limitation of Liability
We do not exclude or limit liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions excludes or restricts liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
- Any other liability that cannot lawfully be excluded or restricted.
For business customers, and to the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website or products, except where liability cannot lawfully be excluded.
Any other limitation of liability will be subject to applicable law and the circumstances of the contract.
18. Events Outside Our Control
We are not responsible for a failure or delay caused by events beyond our reasonable control, including serious transport disruption, natural disasters, industrial disputes or significant service outages.
Where such circumstances affect an order, we will communicate with the customer where reasonably possible and comply with applicable cancellation, delivery and refund obligations.
19. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business, products, services or legal obligations.
The latest version will be published on this website.
Changes will not retrospectively remove rights under contracts already formed.
20. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in this clause deprives consumers of mandatory legal protections or jurisdictional rights available to them under applicable law.
22. Contact Information
For questions about these Terms & Conditions, orders, returns or our business, please contact:
Black Country Boxes
A trading name of JB1 Supplies Limited
Company Registration Number: 14623071
Registered Office: Staffordshire Knot, Pinfold Street, Wednesbury, England, WS10 8TE.
Trading Address: Unit 2 Ridgacre Enterprise Park, West Bromwich, B71 1BW.
Email: info@blackcountryboxes.co.uk
Telephone: 0121 517 1500
Website: https://blackcountryboxes.co.uk
Last updated: 3 November 2026